.png){kind=logo}
Manage Tenant Details
Overview
To edit a tenant, open the property's Tenants card → click the tenant's name → View tenant profile, update their details and click Save Changes. To fix the agreement email or name, or remove a tenant who hasn't signed, edit the tenancy while it's still Pending.
Edit a tenant's profile
Note: Full Name and Primary Email are required. Keyhook won't save the profile without them.
Add or update a tenant's bank account
Note: Enter the Bank Account Name and Bank Account Number together. The form asks for both, and the number must be a valid NZ account. This account is what's used when you refund the tenant directly (for example a credit refund). The bond-refund form is different. It fills in the tenant's bank details from the tenant's own renter profile, not from this account.
Update the tenancy-agreement email or name
Note: You can only change these while the tenant hasn't accepted. Once they accept the invitation, the Edit option disappears and the agreement details are locked.
Remove a tenant who hasn't signed
Note: Delete tenant is greyed out for anyone who has already accepted their invitation. A signed tenant can't be removed here. To part ways with a tenant who is on the signed agreement, use a change of tenants or end the tenancy (see Ending a Tenancy).
Frequently asked questions
Can I edit a tenant's details after they've accepted the tenancy?
Yes. Their name, contact details, bank account and notes on the Tenant Profile can be updated at any time. What locks after acceptance is the tenancy-agreement email/name and removing the tenant from the tenancy.
Why won't the profile save?
Full Name and Primary Email are required, and any Bank Account Number you enter must be a valid NZ account (the form also asks for the Bank Account Name alongside it). Keyhook shows the error and won't save until it's fixed.
The bank account number won't save. What's wrong?
The number has to be a valid NZ bank account entered with dashes (for example 12-1234-1234567-12), and the form also asks for the Bank Account Name alongside it.
How do I remove a tenant who has already signed?
You can't remove a signed tenant directly. Handle it as a change of tenants, or end the tenancy and set up a new one (see Ending a Tenancy).
What's the difference between the two tenant lists on the property?
The Tenants table shows everyone recorded on the tenancy, while Pending Invitations lists those still to accept. That's where you edit or delete an invite before it's accepted.