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Manage Tenant Details
Overview
To edit a tenant, open the property's Tenants card → click the tenant's name → View tenant profile, update their details and click Save Changes. To fix the agreement email or name, or remove a tenant who hasn't signed, edit the tenancy while it's still Pending.
Edit a tenant's profile
Note: Full Name and Primary Email are required — Keyhook won't save the profile without them.
Add or update a tenant's bank account
Note: Enter the Bank Account Name and Bank Account Number together — the form asks for both, and the number must be a valid NZ account. This account is what's used when you refund the tenant directly (for example a credit refund). The bond-refund form is different — it fills in the tenant's bank details from the tenant's own renter profile, not from this account.
Update the tenancy-agreement email or name
Note: You can only change these while the tenant hasn't accepted. Once they accept the invitation, the Edit option disappears and the agreement details are locked.
Remove a tenant who hasn't signed
Note: Delete tenant is greyed out for anyone who has already accepted their invitation — a signed tenant can't be removed here. To part ways with a tenant who is on the signed agreement, use a change of tenants or end the tenancy (see Ending a Tenancy).
Frequently asked questions
Can I edit a tenant's details after they've accepted the tenancy?
Yes — their name, contact details, bank account and notes on the Tenant Profile can be updated at any time. What locks after acceptance is the tenancy-agreement email/name and removing the tenant from the tenancy.
Why won't the profile save?
Full Name and Primary Email are required, and any Bank Account Number you enter must be a valid NZ account (the form also asks for the Bank Account Name alongside it). Keyhook shows the error and won't save until it's fixed.
The bank account number won't save — what's wrong?
The number has to be a valid NZ bank account entered with dashes (for example 12-1234-1234567-12), and the form also asks for the Bank Account Name alongside it.
How do I remove a tenant who has already signed?
You can't remove a signed tenant directly. Handle it as a change of tenants, or end the tenancy and set up a new one (see Ending a Tenancy).
What's the difference between the two tenant lists on the property?
The Tenants table shows everyone recorded on the tenancy, while Pending Invitations lists those still to accept — that's where you edit or delete an invite before it's accepted.