360 Inspections

Overview

You capture 360 images in the Keyhook Inspections app with an Insta360 camera. See Connect your 360 camera and capture below.

You add pins in the app too, by pressing and holding the spot on the 360 image where the pin should go.

To explore a 360 inspection, open the inspection → click the Actions button → 360 Preview.

Drag to look around, use the area strip along the bottom to jump between rooms, and click the door icon to switch between a room's two views.

Click a coloured pin to open its photo, note or action, or press and hold one to move it.

Connect your 360 camera and capture
1
Switch the camera on
Turn your Insta360 camera on and check its own Wi-Fi is switched on in the camera's settings. Keep it within a few metres of your phone while you connect.
2
Tap the 360 button
Open the inspection in the Keyhook Inspections app and tap the dark 360 button in the row of round buttons at the top. It sits next to the red Camera button, which is for ordinary photos. The Connect Insta360 Camera sheet opens and starts looking for your camera.
3
Allow Bluetooth and Location (first time only)
If the sheet asks for access, tap Open Settings, open Permissions, and allow Nearby devices and Location. On Android, Bluetooth access is listed as Nearby devices. There is no entry called Bluetooth. Come back to Keyhook and tap Retry.
4
Let Keyhook join the camera's Wi-Fi
Your phone asks Connect to device? and names the camera's own network. Tap Connect. Keyhook uses that temporary network to bring the photos across from the camera.
5
Pick your camera if you're asked
With one camera nearby, Keyhook connects to it on its own. If there is more than one, tap yours under Select your camera.
6
Take the shot
The 360 capture screen opens. Choose the room from the tabs along the bottom, then tap Start 360° Capture. Keyhook holds the connection, so next time the 360 button takes you straight back in.

Note: Leave the camera in Photo mode. A shot taken in Video mode can't be attached to the inspection, and Keyhook will ask you to switch mode on the camera and take it again.

Add a pin
1
Open the room's 360 image
In the Keyhook Inspections app, open the inspection → tap the 360 button → choose the room from the tabs along the bottom. The room's 360 image opens on screen once it has come across from the camera. Pins are added in the app. In the web app you can open and move pins, but not add them.
2
Press and hold where the pin should go
Press and hold the spot on the 360 image where you want the pin. A sheet opens for that spot. Each press and hold adds a separate pin, so you can add as many as you need.
3
Add a photo
Tap Add Photo, then choose Take Photo or Choose from Gallery. To add another photo to the same pin, tap + at the top right. A pin needs at least one photo before it can be saved, unless it's a connector to another room.
4
Choose what the pin is, then save
Tap one of the round icons along the top: the teal note, the amber action, the red flag to mark it as an issue, or the blue pin to keep it as just a photo. Write your note or action if you chose one, then tap Save. The pin's colour shows which it is (see Read the pin colours below). To link the spot to another room instead, tap the purple arrow, choose the room and tap Save. A connector doesn't need a photo.
Open a 360 inspection
1
Open the inspection
From a property or tenancy, open the Inspections list and click the inspection you want to review.
2
Look at a single area's 360 image
Open an area from the inspection and click its 360 image in the photo grid. It opens on its own (titled with the area and item name) so you can look around that one shot. This single-image view is view-only.
3
Open the full 360 walkthrough
To move through the whole property, click the Actions button (top right) and choose 360 Preview. This opens the interactive viewer with every room's 360 images and the connections between them.
Look around a 360 image
1
Drag to turn on the spot
Click and drag (or swipe on a touch screen) to turn and look in any direction. The view slowly auto-spins on its own until you touch it, then stops so you can steer.
2
Zoom in and out
Scroll the mouse wheel, or pinch on a touch screen, to zoom in for a closer look at a detail or out to take in the whole room.
3
Check which way you're facing
The small compass on the right of the image turns as you move, showing the direction you're currently looking.
Move between areas
1
Use the area strip
Along the bottom of the 360 Preview, a strip of round thumbnails lists one image per area. Click any thumbnail to jump straight to that room.
2
Follow a connector into the next room
A connector pin (purple, marked with an arrow) sits where one room opens into another. Click it to walk through into the connected room, the same way you'd move through the property.
Switch between a room's two views
1
Find the door toggle
Where a room was captured twice (for example once with a door or wardrobe open and once closed), a door icon appears in the top-right corner of the image. It only shows for rooms that have a second shot.
2
Flip between the two shots
Click the door icon to switch between the open and closed views of that same room. The pins update to match whichever view you're looking at.
Open a pin to see its detail
1
Click a pin
Click any pin on the image to open its detail. A photo, or a gallery you click through with arrows if several were taken at that spot, with any note or action shown underneath.
2
Read the pin colours
The colour tells you what a pin is: blue is a photo, teal is a note, red is a flagged issue, amber is an action to follow up, and purple (with an arrow) is a connector to another room.
Reposition a pin
1
Grab the pin
In the 360 Preview, press and hold a pin until it wobbles, then drag it across the image to where it should sit.
2
Let go to save
Release the pin in its new spot. The position saves automatically, no separate save needed.

Note: You can only reposition pins from the full 360 Preview on a desktop with a mouse (the drag isn't wired for touch screens); the single-image view opened from an area's photo grid is view-only. Moving a pin only changes where it sits on the image. The photo, note or action behind it stays the same.

Good to know
  • 360 images are captured during the inspection itself with a 360 camera. The web app is where you review and move through them, not where you take them.
  • 360 images are included in the shared inspection report: when you share a completed inspection, the property owner can open each 360 image from the report and look around it.
  • Deleting an area removes that area and its photos, including any 360 images, permanently and it can't be undone, so only delete an area you're sure you don't need.
  • Press Escape to close the 360 Preview overlay (and the single-image viewer).
  • 360 videos are not the same as 360 images: a browser can't play them, so they show as a download tile with a note to open the file in a dedicated 360° video player, and they are skipped in the photo lightbox.

Frequently asked questions

How do I delete a 360 photo?

Open the area, click Select Photos, tick the 360 image and click Delete. This only works while the inspection is still open. Once it is complete the photos are locked as part of the record, which is why the option disappears. Deleting is permanent.

Can I move a 360 photo to another area?

Don't move a 360 image between areas. Moving a photo saves a fresh copy in the new area and removes the original, and the 360 information isn't carried across, so a moved 360 becomes a flat, ordinary photo and loses its interactive walkthrough view. Keep 360s in the area where they were captured.

Why won't my 360 camera connect?

Work through what the connect sheet tells you.

No camera found: the camera is off or out of range. Switch it on and stand closer.

Bluetooth is off: turn Bluetooth on (on iPhone tap the system prompt, on Android tap Turn on Bluetooth), then tap Retry.

Your camera Wi-Fi is switched off: the camera's own Wi-Fi is off. Turn it on in the camera's settings and tap Retry.

If the sheet asks for access, allow Nearby devices and Location on Android, or Bluetooth, Location and Local Network on an iPhone.

Why have my photos stopped uploading while I'm using the 360 camera?

That's expected. While your phone is joined to the camera's Wi-Fi it has no internet, so the upload queue pauses and shows 360 camera connected. Uploads start again once the camera goes on standby or you leave 360 mode. Camera Wi-Fi standby in the app's Settings controls how long the camera Wi-Fi is held between shots (1 minute by default).

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