Use the Inspection App

Log in and find your inspections

1

Log in

Open the Keyhook Inspections app, enter your email and password, then tap Login. These are the same credentials you use for Keyhook on the web.

2

Switch between your lists

Use the bottom tabs: Upcoming shows the inspections due soon, and All inspections lists everything with search and filters.

3

Narrow the Upcoming list

On Upcoming, tap 24 hours, 7 days or 15 days to change the window, and use the tick icon in the header to show or hide completed inspections.

Create an inspection

1

Open the new inspection form

From Upcoming or All inspections, tap the + in the top-right corner.

2

Choose the property

Tap Select a property and pick the property from the list. This is the only required field.

3

Set the report and inspection type

Choose the report detail — Basic or Detailed — and the type — Entry, Routine or Exit. New inspections default to a detailed routine.

4

Set the date and time

Pick the date, then set the Start by and End before times — these default to your agency's inspection times.

5

Create it

Tap Create Inspection. Keyhook opens the new inspection's detail page.

Note: Creating an inspection here does not notify the tenants. To send them the time, use Send to tenants from the inspection's options menu (see below).

Capture the inspection

1

Open the inspection and start the camera

From your list, tap the inspection to open its detail page, then tap the large red Camera button in the middle of the photo.

2

Choose how to capture

A sheet asks how you want to capture: Capture Normal Photo uses your device camera, and Capture 360° Image uses a connected Insta360 camera for a panoramic room view. Pick one to open the camera — you can switch modes anytime during the inspection.

3

Pick the room and item

At the bottom of the camera, select the room you're in. On a Detailed report you also pick the specific item within that room; a Basic report just groups photos by room.

4

Take photos

Tap the shutter to take a photo, or press and hold it to record a video. Each shot is filed under the room and item you selected.

5

Adjust the camera

Use the icons top-right to flip the camera and toggle the flash; the checklist icon jumps to the Report at any time.

Note: You can inspect with no signal — photos are saved on the device and upload in the background through the upload queue. If you've turned on Upload only on Wi-Fi in Settings, they wait until you're on Wi-Fi.

Flag, note and action what you find

1

Flag a problem

Before you take the shot, tap the red Flag button on the left rail. The photo is marked as flagged so it stands out in the report.

2

Add a note to a photo

Tap the teal Note button, take the photo, then type the note in the box that appears. To note a whole item instead, use the pen button beside the shutter.

3

Create a follow-up action

Tap the amber Action button, take the photo, then describe what needs to be done and assign it to the Agent or the Tenant.

4

Raise a maintenance request

In an action, turn on Include maintenance request? to also create a maintenance job — this assigns the action to your agency.

Note: A Tenant action asks the tenant to fix something, while an Agent action (or one with a maintenance request) is work your team follows up. Choose the right owner so nothing is missed after the inspection.

Review the report and sign off

1

Open the report

On the inspection, tap the Report button (the checklist icon on the left of the photo) to see every photo grouped by room.

2

Tidy it up

Expand or collapse rooms with the header control, and open the report menu to Select photos from your library or Add room. Long-press a photo to select photos, then move them to another room or delete them. Long-press a room or item to Rename or Delete it (and, on a Detailed report, Add item).

3

Sign off

Back on the inspection, tap the Signature button (the signature icon on the right) and confirm, then draw your signature and save.

Note: Signing off is final and can't be undone — it closes the inspection and removes the camera button. Finish capturing everything before you sign.

Send to tenants and manage the inspection

1

Open the options menu

On the inspection detail, tap the three-dot menu in the top-right corner. It stays available even after the inspection is signed off — only the red Camera button disappears on completion — though which options appear can vary with the inspection's status.

2

Send it to the tenants

Choose Send to tenants to email the tenants the inspection time, with optional notes. A Tenant notified badge then shows on the inspection.

3

Other options

From the same menu you can open the Tenancy overview, Add local media, Compare inspections (view this inspection side by side with another), Edit inspection, or Delete inspection.

4

Manage uploads and log out

Open the drawer with the menu icon, tap the Settings item (or your name) to open Settings, then check Pending media uploads or tap Logout.

Note: Logging out removes all pending uploads — wait until Pending media uploads reaches zero before you log out, or you'll lose photos that haven't synced yet.

Do I need an internet connection to inspect?

No. Capture works fully offline: photos are stored on the device and upload through a background queue when you're online. Turn on Upload only on Wi-Fi in Settings to hold uploads until you're on Wi-Fi, and watch progress under Pending media uploads.

What's the difference between a Basic and a Detailed report?

Detailed lets you file each photo against a specific item within a room — a room and item selector appears in the camera. Basic just groups photos by room.

What do Entry, Routine and Exit mean?

They're the inspection type: Entry for the start of a tenancy, Routine for a regular check, and Exit for the end.

What does the Sparkles icon do, and where are my quick notes?

The purple Sparkles icon (it appears in the report once you've selected photos) is Keyhook's AI notes feature — it drafts item notes for the selected photos, which you should review before signing off. Your saved quick notes are separate: open them from the checklist toggle next to the note box when you're adding a note or action, and tap one to drop that wording in.

Can I finish an inspection later?

Yes. Everything you capture is saved as you go, so you can leave and reopen the inspection from All inspections. It stays open until you tap the Signature button to sign it off.

Use the Inspection App

Frequently asked questions