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Owner Timeline Overview

Property Owners

Owner Timeline Overview

Learn how to navigate and utilize the owner timeline feature to manage property-related activities and events effectively.

Last updated on 31 Dec, 2025

TL:DR

1
Navigate to the owner profile
Access the owner profile through a property overview (or from the property owners tab on the left-hand menu).
2
View Owner Details
View basic owner details, custom fields and previous statements
3
View the Timeline
Click the Timeline tab at the top of the page to see all events and actions related to this owner
4
Populating the Timeline
Use the Actions button on the top right to manually add events. The timeline also populates with events automatically - such as when Statements are emailed to the owner

How to instructions

1. Locate the Property

To access the owner timeline, start by finding the property you wish to manage.

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2. Access the Owner Area

Once you've selected the property, navigate to the bottom where you'll find the Owner section. Here, you can view basic details such as the properties owned and their associated bank accounts.

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3. Review Statements

If you scroll down slightly, you will see all the statements that the owner has received from you.

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4. Explore the Timeline Tab

At the top of the owner area, you will find a tab labeled Timeline. Click on it to access the timeline where you can view all entries related to this owner.

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5. Add Notes and Events

Within the timeline, you can add various items such as notes, reminders, and events—customising it to suit your management needs.


6. Add an Action

To add an action, navigate to Actions and click on Add an Action. Here, you can choose the category of the action you wish to record.

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7. Choose Event Category

Select the type of event you want to add, such as an email, phone call, or SMS.


8. Set Up the Event

Once you have decided on the event, you can proceed to set it up as per your requirements.


9. Create a Reminder

For example, if you want to set a reminder, you might note down an event like calling John regarding his bathroom.

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10. Specify Date

You can schedule the reminder for a specific date.

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11. Attach Additional Information

Furthermore, you can select a time of day for the reminder and attach any relevant files, such as photographs, to keep a record.

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12. Save the Event

After entering all the necessary details, don't forget to save the event to ensure it is recorded in the timeline.


Conclusion

By following these steps, you can effectively manage the owner timeline, ensuring that all relevant activities and events are accurately recorded and easily accessible.

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