Invite Tenants to Keyhook

You can invite tenants to join Keyhook to manage their tenancy details, sign agreements, and communicate easily. This guide explains how to send tenant invitations, what to expect, and how to resolve common issues.

Prerequisites

The property must be set up in Keyhook.
Tenant email addresses must be available for invitations.

Invite Tenants: Step-by-Step

Go to the Property Overview

Navigate to the property where you want to invite tenants.

Open the Actions Menu

On the Property Overview page, click the Actions button (top right).

Select 'Invite Tenants'

Choose Invite Tenants from the dropdown menu.

Enter Tenant Details

Add the tenant's name and email address. Select whether this is a new or existing tenancy. You can add an optional invitation message.

Send the Invitation

Click Send Invitation. The tenant will receive an email invitation to join Keyhook.

Track Invitation Status

When viewing the property, select Tenancy Overview on the left and scroll down to view pending invitations. Status icons show whether the tenant has accepted.

Resend or Edit Invitation (if needed)

If a tenant has not received or accepted the invite, click Edit to update the email or click Resend Invitation.

Invited tenants receive an email with a registration link. They must use the same email address to complete their Keyhook account setup.

Troubleshooting

Invitation email not received

Ask the tenant to check their spam or junk folder. Confirm the email address is correct and resend if needed.

Invitation link expired

Resend the invitation from the Tenants section.

Cannot find the Invite Tenants button

Ensure you have the correct permissions for the property. Contact your Keyhook admin if needed.

The following article is for the tenant to troubleshoot for themselves: Troubleshooting tenant portal

FAQ

How are invitations sent to tenants?

Invitations are sent by email to the address you provide.

Can I invite tenants without an email address?

A valid email address is required to send an invitation.

How do tenants access Keyhook after accepting the invite?

Tenants follow the registration link in the email, set up their account, and log in using their email address and password they created during the reqistration process.