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Tenant Portal - unable to pass the 'Review Documents' step to sign the tenancy agreement

Tenant Help

Tenant Portal - unable to pass the 'Review Documents' step to sign the tenancy agreement

Last updated on 01 Jun, 2026

Why this happens

This error means you haven't yet confirmed that you've read each document in the Agreement documents section. Before you can move past this step, you need to:

1
Open the document(s)

Open every document listed under Agreement documents (e.g. the Tenancy Agreement)

2
Confirm

Confirm you have read each one by clicking the "I confirm I have read this document" button at the bottom of the document preview

Until each document in the section shows as reviewed, the Next button will not let you move on.

Note: Documents in the Supporting documents section do not need to be confirmed — only those in the Agreement documents section.

Screenshots:

Review tenancy agreement.png

Confirm.png

Solution

1
Select the Tenancy agreement in the Agreement Documents section

Click the Tenancy Agreement card (and any other documents listed under Agreement documents) to open the document preview.

2
Select the Confirm button

Scroll to the bottom of the document and click "I confirm I have read this document".

3
(Repeat if needed)

Repeat for any other documents in the Agreement documents section until all are marked as reviewed (the section will show "X of X reviewed" at the bottom).

4
Next step

Once every document is confirmed, click Next to proceed to the next step (Bond-Split)

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Customer Support: support@keyhook.com