Change of Landlord

Overview

To change the landlord on a tenancy's bond, open the property → click the Actions button → Change of landlord, choose the From party and To party, enter the incoming landlord's name and email and the Takeover date, then click Submit to Tenancy Services.

Before you start
1
Check the tenancy has a bond number
Open the property and look for the Bond ID on the bond card. A change of landlord updates that Tenancy Services bond record, so the action only appears once the tenancy carries a bond number.
2
Check your agency is authenticated with RealMe
Click the Agency menu → the Manage Integrations card, and confirm RealMe is connected.
3
Get the incoming landlord's name and email
You'll enter these on the form exactly as Tenancy Services should hold them, and Tenancy Services emails that address to complete the change, so check the spelling with whoever is taking over.

Note: Your agency must be authenticated with RealMe before a change of landlord can be submitted. Without it, Keyhook blocks the change before it reaches Tenancy Services.

Submit the change of landlord

1
Open the property
From the left sidebar, click Properties and select the property whose landlord is changing.
2
Open Change of landlord
Click the Actions button (top right) and choose Change of landlord.
3
Check the bond number and departing landlord
The page shows the Bond number it will update and the Departing landlord (current TS record) it will replace. Both are read-only. They come from the tenancy and from your agency's Tenancy Services registration.
4
Choose the From party and To party
Set From party to who holds the property now and To party to who is taking it over. Each can be a private owner or the agency, so owner to owner, agency to owner and owner to agency all work.
5
Enter the incoming landlord's details
Fill in Incoming landlord name and Incoming landlord email. This is who Tenancy Services will name as the landlord on the bond, and the address they'll email.
6
Set the takeover date
In Takeover date, enter the date the new landlord takes over the property.
7
Submit to Tenancy Services
Click Submit to Tenancy Services. Keyhook checks the details, sends the change, and returns you to the property with a confirmation message.

Note: The Takeover date must be after the tenancy start date. An earlier date is rejected on the spot, before anything reaches Tenancy Services.

Important: If Change of landlord isn't in the Actions menu, the tenancy is missing something the change needs. It only appears on a tenancy that carries a Tenancy Services bond number and is active, not yet started, or ended. Add the bond number to the tenancy if it's missing. It also won't show for a property that isn't in your agency's portfolio.

After you submit
1
Tenancy Services takes it from here
The change is lodged against the bond number, and Tenancy Services emails the incoming landlord to complete it at their end.
2
There's nothing to sign in Keyhook
Unlike a change of tenants, a change of landlord creates no variation and needs no signatures and no second submit step. Once the confirmation appears, you're done.
3
Confirm with Tenancy Services if you need proof
Keyhook doesn't track what Tenancy Services does after they accept the change, so check the bond record with them directly if you need confirmation it completed.

Note: Tenancy Services no longer accepts the paper Change of Landlord form, so submitting it from Keyhook is how the landlord on a bond gets updated.

If Tenancy Services rejects the change
1
Read what Tenancy Services returned
A window headed Tenancy Services could not process this change of landlord lists the reasons they gave.
2
Check nothing was submitted
The bond record is unchanged when the change is rejected, so there's no partial change to undo and nothing to tidy up before you try again.
3
Fix the details and resubmit
Check the incoming landlord's name and email and the takeover date against the bond record, then click Submit to Tenancy Services again.
4
Get help if it keeps failing
Contact Keyhook support with a screenshot of the error, or Tenancy Services directly if the problem is with the bond record itself.

Frequently asked questions

Does this create a new landlord number for the incoming landlord?

No. Keyhook sends only their name and email address. Tenancy Services sets the landlord number themselves through RealMe, using the incoming landlord's existing number if they're already registered, or creating one if they're not.

Can I do a change of landlord on a tenancy that has ended?

Yes, as long as the bond is still lodged with Tenancy Services. Ended tenancies keep the action for exactly that reason. The bond can still be live and need the landlord updated before it's refunded.

How is this different from a change of tenants?

A change of tenants swaps who is renting the property; a change of landlord swaps who Tenancy Services holds as the landlord on the bond. A change of tenants builds a variation everyone has to sign and then a separate submit step, while a change of landlord is one form with no signatures.

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