Your Keyhook Tenant Account

Overview

To set up your account, open the Keyhook app → click Register → choose Tenant, then enter your details and confirm your email with the code we send you. To change your email, password or personal details later, open Settings → Account information. To close your account for good, use the Keyhook app on your phone: Settings → Delete Account.

Create your tenant account

Open the registration page

Go to the Keyhook app and, on the welcome screen, click Register. If you already have an account, click Already have an account? to sign in instead.

Choose Tenant

Under I am a..., click Tenant.

Enter your name and email

Enter your Full name (your legal name) and your Email address. Both are required.

Choose a password

Enter a Password of at least the minimum length shown. You can also click Register with Google instead of setting a password.

Click Register to create your account.

Note: If your property manager invited you to a tenancy, register using the same email address the invitation was sent to. That address is what links your account to your tenancy, so registering with a different one leaves your account unlinked.

Confirm your email address

Open the confirmation page

After registering you'll see a warning that Your email address has not been confirmed. Click Confirm email address on that banner.

Find your code

Check your inbox for the email containing a 4 digit verification code. The page shows the address it was sent to.

Enter the code

Type the 4 digit code into the boxes on the page. It submits automatically once all four digits are in, or you can click Confirm email.

Note: If the code hasn't arrived, check your spam folder and confirm the email address shown is correct, then click Resend confirmation code to have it sent again. If your original code hasn't expired yet it will be re-sent, not replaced.

Update your email or password

Open your account settings

Click your name in the sidebar, click Settings, then open Account information. This opens your account page.

Go to Login Details

Find the Login Details card.

Change your email or password

Type your new Email address, and/or a New password with its Confirm new password. Leave the password fields blank to keep your current password.

Enter your current password

On the Login Details card, enter your Current password. Keyhook asks for it to confirm the change is really you.

Save

Click Save. If you changed your email, you'll be taken to the confirmation page to enter the 4 digit code we send you.

Note: Your Current password is required to save any change here. A new email address isn't active until you confirm it. Until then your account shows it as Email pending confirmation, and you sign in with your old address.

Update your name, phone and profile picture

Open Personal Information

On the same account page, find the Personal Information card.

Update your name and phone

Change your Full name (used on agreements and paperwork) and your Phone number, which is optional.

Save

Click Save to update your details.

Change your profile picture

Near the top of the account page, click Change profile picture and choose a PNG or JPG image up to 1MB. It uploads as soon as you pick the file.

Delete your account

Open Settings in the Keyhook app

Tap Menu at the bottom of the screen, tap your name, then tap Settings. Deleting your account can only be done in the app, not in a web browser. If you can't use the app, email support@keyhook.com and the team can talk you through your options.

Tap Delete Account

Scroll to the bottom of the settings list, past Logout, and tap Delete Account.

Confirm the deletion

A Delete Your Account warning appears. Tap Delete Account to go ahead, or Cancel to keep your account. Keyhook signs you out straight away and takes you back to the sign-in screen, and your login stops working from that point. Deleting can't be undone. You can register again later with the same email address, but nothing from the old account comes back, including your documents and tenancy history.

Note: Deleting your account does not end your tenancy. If you are part way through a tenancy you are still bound by your tenancy agreement, and you will lose access to your rent records, inspections and maintenance requests. Talk to your property manager before you delete.

Frequently asked questions

I can't see the Delete Account option, where is it?

Delete Account is only in the Keyhook app on your phone. It doesn't appear when you use Keyhook in a web browser, so if you're signed in on a computer you won't find it in Settings. Sign in through the app instead, tap Menu, tap your name, then tap Settings, and it sits at the bottom of the list below Logout.

Does uninstalling the app delete my account?

No. Removing the app from your phone only removes the app. Your account stays open until you delete it in Settings → Delete Account.