Your Owner Statement in the Portal

Overview

To see your statement, click Financials in the left menu → stay on the Live tab → choose your Property and a Period, then read the summary row and the breakdown below it. Past Statements lists the statements already sent to you.

Build a statement for any period
1
Open Financials
From the left menu, click Financials. You land on the Financial Statement page, on the Live tab.
2
Choose the property
If you have more than one property, pick the one you want from the Property dropdown. Your first property is selected for you.
3
Choose the period
Open the Period dropdown and pick a preset (This Month, Last Month, Last 3 Months, Last 6 Months, This Year or Last Year), or click a start date and an end date on the calendar.
4
Apply the period
Click Apply. It stays greyed out until both a start and an end date are set.
5
Read the result
The Statement Period on the property card shows the exact dates, and the summary and breakdown below it update to match.
See your past statements
1
Open the Past Statements tab
On the Financial Statement page, click Past Statements. These are the finalised statements already sent to you.
2
Open one to read it
Each row shows the Period with its Opening Bal, Income, Expenses, Fees and Closing Bal, so you can compare periods at a glance. Click a row to open the full statement in a new tab.
What each figure means

The row above the breakdown totals the whole period. Deductions such as Fees, GST and Payments show as negative.

Opening Balance

Money still held for your property at the start of the period.

Income

Rent received plus any other income, before deductions.

Expenses

Bills paid from the property, such as maintenance, water or rates.

Fees

Your property manager's management commission.

GST

The GST charged on those fees.

Netting Off

Money moved between properties you own to cover expenses. It only appears when there has been a transfer in the period.

Payments

What was paid out to you during the period.

Keepback

Any amount held back as a reserve rather than paid out.

Closing Balance

What is still held at the end of the period. This carries over to become the next period's opening balance.

Note: Rent comes in across the period, but payouts happen on a schedule, so there is often money still held that hasn't been paid out yet. That held amount is the closing balance of one period and the opening balance of the next. A balance can also be a keepback held as a reserve, or funds kept to cover an upcoming bill.

Read the detailed breakdown

Rental Income

One row per rent period, showing the Period, the rent Amount, the Fees and GST taken out, and the net Total, with a totals row at the bottom.

Additional Income

Any money paid to you that isn't rent. It only appears when there is some in the period.

Expenses

Any bills paid from the property during the period. If there are none, it says so.

Payments

Each payout made to you, with its Date, Bank Account, Reference and Amount.

Summary

The period's totals again at the bottom, plus the reason for any keepback.

Frequently asked questions

What shows under Additional Income?

Anything paid to you that isn't rent. The Description column tells you which it is:

  • Owner Credit is a credit applied to you directly.
  • Balance Migration is a balance carried over from a previous system when the property moved onto Keyhook.
  • An invoice passed on to you shows that invoice's category, such as Other, chosen by your property manager when they added it.
  • A journal adjustment, such as a refund or a correction, shows the comment your property manager wrote to explain it.

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