Manage Tenancies on a Property

Overview

Use the Choose a Tenancy section to switch between a property's tenancies, it only appears once the property has more than one. View, edit or delete a tenancy your tenant hasn't accepted yet from the Pending Tenancy section on the property's Overview. A Draft tenancy is deleted from the Set Up Tenancy page, and an active tenancy can't be deleted at all, it has to be ended.

Switch between the property’s tenancies

Open the property

From the left menu, click Properties and open the property you want.

Find the Choose a Tenancy section

On the property page, scroll to the Choose a Tenancy section near the top.

Select the tenancy

Open the selector and choose the tenancy you want to work with. Each option is marked with a status badge (such as Active, Pending or Draft), alongside the tenants, dates and rent. The rest of the property page (rent, bond, documents, inspections and notices) then reflects the tenancy you picked.

View and manage a pending tenancy

Select the pending tenancy

If the property has more than one tenancy, use Choose a Tenancy to select the one marked Pending.

Open the Pending Tenancy section

Scroll to the Pending Tenancy section. It confirms your tenant is yet to accept the tenancy.

Preview the agreement

Click View Lease Agreement to preview the tenancy agreement (new tenancies only).

Edit the tenancy

Click Edit tenancy to reopen setup and change the tenants, rent, dates or agreement.

Cancel/Delete the pending tenancy

In the Pending Tenancy section, click Delete tenancy, then Delete in the Delete Tenancy dialog to confirm. This deletes the whole tenancy, not just the invitation, so if you only want to change the tenants, rent or dates, use Edit tenancy instead.

Note: Once your tenant accepts, the tenancy is no longer pending. The Pending Tenancy section disappears and the Edit tenancy and Delete tenancy buttons go with it, so make any changes before they accept.

Prepare another tenancy

Open the Set Up Tenancy page

From the property's Overview, click Set Up Tenancy in the left menu.

Start the new tenancy

At the top of the page, open the tenancy dropdown and choose Prepare new tenancy. Keyhook creates a fresh Draft and opens it for setup. See Set Up a Tenancy to add the tenants, rent, dates and agreement.

Delete a draft tenancy

Open the Set Up Tenancy page

From the property's Overview, click Set Up Tenancy in the left menu.

Select the draft

At the top of the page, open the tenancy dropdown and pick the tenancy marked Draft.

Click the trash icon

Click the red trash icon beside the tenancy dropdown.

Confirm the deletion

In the Delete tenancy dialog, click Yes, delete tenancy.

Note: Deleting a draft is irreversible, and Keyhook blocks it while the draft still has maintenance requests, inspections or documents attached. The error names what you need to remove first.

Frequently asked questions

Why can’t I delete the tenancy?

It depends on the tenancy’s status. A Draft is deleted with the trash icon on the Set Up Tenancy page. A Pending tenancy has no trash icon, delete it with Delete tenancy in the Pending Tenancy section instead. Once your tenants accept, the tenancy can’t be deleted at all, the trash icon stays greyed out (tooltip “Only draft tenancies can be deleted.”) and you have to end the tenancy by giving notice. See Ending a Tenancy. If the trash icon is available but the deletion fails, the draft still has maintenance requests, inspections or documents attached.

What’s the difference between a draft and a pending tenancy?

A Draft hasn’t been sent to anyone, so everything on it is still yours to change, and you can delete it outright. A Pending tenancy has been sent and is waiting on your tenants, so you can still change the tenants, rent, dates or agreement with Edit tenancy, or delete it, but only until they accept.

Manage Tenancies on a Property

Frequently asked questions

Related articles