Manage Tenancies on a Property

Overview

Use the Choose a Tenancy section to switch between a property's tenancies, it only appears once the property has more than one.

Each tenancy shows a status: Awaiting Start, Active, Periodic or Ended. Keyhook changes it on its own as the tenancy starts and ends.

A tenancy only exists once its agreement has been signed and you've countersigned it. Until then, the agreement is listed on the property's Set Up Tenancy page.

A tenancy can't be deleted, it has to be ended.

Switch between the property’s tenancies
1
Open the property
From the left menu, click Properties and open the property you want.
2
Find the Choose a Tenancy section
On the property page, scroll to the Choose a Tenancy section near the top.
3
Select the tenancy
Open the selector and choose the tenancy you want to work with. Each option is marked with a status badge (such as Awaiting Start, Active or Periodic), alongside the tenants, dates and rent. The rest of the property page (rent, bond, documents, inspections and notices) then reflects the tenancy you picked.
How a tenancy’s status changes
1
Awaiting Start
Keyhook creates the tenancy when you countersign the signed agreement. If the start date is still to come, it starts as Awaiting Start, and on the start date Keyhook changes it to Active or Periodic. If the start date has already arrived, it goes straight to Active or Periodic.
2
Active
The tenancy is current. If it has an end date (entered from giving notice), that date hasn't been reached yet. When a fixed-term tenancy passes its end date without an end of tenancy recorded, it rolls over to Periodic on its own.
3
Periodic
A fixed-term tenancy becomes Periodic when its end date passes without an end of tenancy recorded. See Ending a Tenancy for more details.
4
Ended
An end of tenancy has been recorded and its end date has passed. Record one by opening the property → Actions → Give notice (see Ending a Tenancy). If the end date is today or earlier, the tenancy changes to Ended straight away. Deactivating the property also ends its tenancies.
Track an agreement before it becomes a tenancy
1
Open the Set Up Tenancy page
From the property's Overview, click Set Up Tenancy in the left menu. Agreements and offers that are underway are listed under In progress, and finished ones under Completed.
2
Check where it has got to
Each agreement shows Draft (not sent yet), Awaiting Signature (sent and waiting on the tenants), Awaiting Countersign (the tenants have signed and it's waiting on you) or Completed (countersigned, so the tenancy now exists).
3
Countersign it
When it shows Awaiting Countersign, choose Countersign from its actions. This creates the tenancy.
4
Change or cancel it
Pick up a Draft with Resume, or remove it with Delete draft. Once an agreement has been sent it can't be deleted: choose Void & reissue to change the terms and send a new version, or Withdraw to cancel it. See Set Up a Tenancy for reminders and signing links.
Prepare another tenancy
1
Open the Set Up Tenancy page
From the property's Overview, click Set Up Tenancy in the left menu.
2
Start something new
Under Start something new, choose Send offer to agree the key terms first, or Set up a tenancy agreement to build the full agreement. See Set Up a Tenancy for the rest.

Frequently asked questions

Why can’t I delete the tenancy?

A tenancy is only created from a signed, countersigned agreement, so it can't be deleted. To finish it, give notice and record the end date (see Ending a Tenancy). Before you countersign there is no tenancy yet: on the Set Up Tenancy page, remove a Draft agreement with Delete draft, or cancel one that has been sent with Withdraw.

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