Manage Tenancies on a Property

Overview

To manage a property's tenancies, open the property → use the Choose a Tenancy selector to switch between them → open the Pending Tenancy card to preview, edit or cancel a tenancy your tenant hasn't accepted yet. To add or remove a draft, go to Actions → Edit property → the Tenancies tab and use Prepare new tenancy or the trash icon.

Switch between the property’s tenancies

Open the property

From the left menu, click Properties and open the property you want.

Find the Choose a Tenancy card

On the property page, scroll to the Choose a Tenancy card near the top.

Select the tenancy

Open the selector and choose the tenancy you want to work with. Each option is marked with a status badge — such as Active, Pending or Draft — alongside the tenants, dates and rent. The rest of the property page (rent, bond, documents, inspections and notices) then reflects the tenancy you picked.

Note: The Choose a Tenancy card only appears once a property has more than one tenancy. A single-tenancy property shows that tenancy's cards directly, so there's nothing to switch between.

View and manage a pending tenancy

Select the pending tenancy

If the property has more than one tenancy, use Choose a Tenancy to select the one marked Pending.

Open the Pending Tenancy card

Scroll to the Pending Tenancy card — it confirms your tenant is yet to accept the tenancy.

Preview the agreement

Click View Lease Agreement to preview the tenancy agreement (new tenancies only).

Edit the tenancy

Click Edit tenancy to reopen setup and change the tenants, rent, dates or agreement.

Cancel the tenancy

To scrap it, click Delete tenancy, then Delete in the Delete Tenancy dialog to confirm.

Note: Once your tenant accepts, the tenancy is no longer pending — the Pending Tenancy card disappears and the Edit tenancy and Delete tenancy buttons go with it, so make any changes before they accept.

Prepare another tenancy

Open the property’s setup page

On the property, click the Actions button (top right) and choose Edit property.

Go to the Tenancies tab

At the top of the setup page, click the Tenancies tab.

Start the new tenancy

Open the tenancy selector and choose Prepare new tenancy. Keyhook creates a fresh Draft and opens it for setup — see Set Up a Tenancy to add the tenants, rent, dates and agreement.

Delete a draft tenancy

Open the Tenancies tab

From the property, click Actions → Edit property, then the Tenancies tab.

Select the draft

Open the tenancy selector and pick the tenancy marked Draft.

Click the trash icon

Click the red trash icon next to the selector.

Confirm the deletion

In the Delete tenancy dialog, click Yes, delete tenancy.

Note: Only Draft tenancies can be deleted — for a pending, active or ended tenancy the trash icon is greyed out (tooltip “Only draft tenancies can be deleted.”). Deletion is irreversible, and Keyhook blocks it if the draft still has attached maintenance requests, inspections or documents.

Frequently asked questions

Why can’t I see the Choose a Tenancy selector?

It only appears once a property has more than one tenancy. With a single tenancy the property page shows that tenancy directly, so there's nothing to switch between.

What’s the difference between a draft and a pending tenancy?

A Draft is still being set up and hasn't been sent to anyone — delete it from Edit property → Tenancies. A Pending tenancy has been sent and is waiting for your tenants to accept — preview, edit or cancel it from the Pending Tenancy card until they do.

Why is the trash icon greyed out?

Only draft tenancies can be deleted. Once a tenancy is pending, active or ended the trash icon is disabled (tooltip “Only draft tenancies can be deleted.”). To finish an active tenancy, give notice instead — see Ending a Tenancy.

Can I delete a tenancy after the tenant has accepted?

No. Once accepted, the tenancy is active (or upcoming) and can't be deleted. To finish it, give notice — see Ending a Tenancy.

How do I add a second tenancy to the same property?

Open Edit property → the Tenancies tab, open the tenancy selector and choose Prepare new tenancy, then complete it (see Set Up a Tenancy).

Manage Tenancies on a Property

Frequently asked questions

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