Add a Tenant's Bank Account

Overview

To add a tenant's bank account, open the property's tenancy → the Tenants table → click the tenant and choose View tenant profile → Edit, then fill in the Bank account name and Bank account number and click Save.

Add the bank account

Find the tenant

Open the property and its tenancy, go to the Tenants table and click the tenant's name to open their popover.

Open their profile

In the popover, click View tenant profile. The Tenant Details page opens.

Open the edit window

On the Tenant Details page, click Edit (top right). The Tenant Profile window opens.

Enter the bank account name

In Bank account name, enter the account holder's name (the tenant, or their company or trust).

Enter the bank account number

In Bank account number, enter a valid NZ account number in the format 00-0000-0000000-00.

Save

Click Save. The details now show on the Tenant Details page and inside the tenant's name popover in the Tenants table (click their name to see them). There's no dedicated Bank Account column.

Note: Keyhook can't pay money back to a tenant (such as refunding a credit balance or overpaid rent) until valid bank account details are on file.

Update or clear a tenant's bank account

Reopen the edit window

Open the tenant's profile again and click Edit.

Change or clear the details

Update the Bank account name and Bank account number, or clear both fields to remove the account.

Save

Click Save. The change is recorded on the tenancy timeline.

Frequently asked questions

Why does a tenant need a bank account on file?

It's the account Keyhook pays money back into when the agency refunds the tenant, for example returning a credit balance or overpaid rent. Without valid details on file, those refunds can't be paid out.

Is the bank account number required?

No. You can save a tenant profile without one. But you'll need valid details before Keyhook can refund money to the tenant, and if you do enter a number it must be a valid NZ bank account number.

What format does the account number need to be in?

The standard NZ format, 00-0000-0000000-00 (bank, branch, account and suffix). Keyhook checks the number is valid when you save.

Where else can I see or change these details?

The account shows on the Tenant Details page and inside the tenant's name popover in the tenancy's Tenants table (click their name). There's no dedicated Bank Account column. You change it from the same Edit window, which also holds the tenant's other contact details. See Manage Tenant Details.