The Rent Review Process

Overview

To stay on top of rent reviews, set a Rent review date when you set up the tenancy → watch the Rent Reviews Due stat on your Dashboard → when one falls due, open the tenancy and review the rent with the owner → then either change the rent or push the review date out to restart the cycle.

Set the rent review date
1
Open the property
From the left sidebar, click Properties and select the relevant property.
2
Open Set Up Tenancy
In the left menu, click Set Up Tenancy.
3
Go to the Dates step
Open the Dates step and scroll down to the Rent review date field.
4
Set the date
Enter the date, or click Smart-Calculate and Keyhook works a recommended one out for you.
5
Save
Click Save (or Save and continue) to store the dates.
When a review falls due
1
Check your dashboard
Your Dashboard shows a Rent Reviews Due stat — a count of active tenancies that have reached their rent review date.
2
Open the tenancy
Click the stat to open your Tenancies list, then open the tenancy that's due.
3
Review the rent
Check the current rent against the market and comparable rentals, and discuss any change with the owner.
If you're changing the rent
1
Open the rent change form
From the property, click the Actions button (top right) and choose Change rent.
2
Enter the new rent and date
Type the New Rent ($) and pick an Effective Date.
3
Review, sign and send
Check the notice Keyhook prepares, sign it, then click Save & Send Notice — Keyhook emails your tenants and applies the new rent on the effective date.

Note: Under NZ tenancy law you can increase the rent at most once every 12 months and must give tenants at least 60 days' notice; Keyhook defaults the effective date to a compliant one. (See Change the Rent for the full walkthrough — reductions, undo and history.)

If no change is needed
1
Push out the review date
Reopen the Rent review date — from Set Up Tenancy → Dates, or the tenancy's Rent Review panel — and set the next review date.
2
Save
Click Save. The tenancy drops off Rent Reviews Due and the cycle starts again from the new date.

Frequently asked questions

What does Smart-Calculate do?

It works out a recommended review date from the last rent change: enter the Date of last rent change and Keyhook sets the review date to 12 months minus 100 days later — early enough to review and serve the required 60 days' notice before you could next raise the rent.

Can I change the rent review date later?

Yes. Open the tenancy and click Edit on its Rent Review panel (the Edit Rent Review Date window), or go back through Set Up Tenancy → Dates.

When does a tenancy count towards Rent Reviews Due?

When it's active (including periodic or awaiting its start date) and its rent review date is today or earlier.

Does setting a review date change the rent automatically?

No — the review date is only a reminder. The rent changes only when you action a rent change and send the notice.

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