Edit/Archive a Property

Overview

To manage a property, open it from the Properties list → click the Actions button (top right) → choose Edit property to change its details, or Deactivate property to archive it. Edit the address from inside the General property details section.

If a tenant still owes money after you archive a property, what they owe stays on Financials → Invoices → the Tenants tab. To put a payment through and pay the owner, reactivate the property first, then deactivate it again.

Open the property
1
Open the property record
From the left menu, click Properties and select the property you want to manage (or open it from the Dashboard).
2
Review its current details
The property page shows its current tenancy, rent and bond status, inspections, maintenance, documents and notes. Review these before you make any changes.
Edit the property's details
1
Open Edit property
Click the Actions button (top right) and choose Edit property. This opens the property setup page (its heading reads Set up [address]).
2
Open the section you need
The page opens with three tabs (Property, Tenancies and Owner), and the property details live on the default Property tab. There it's split into sections for General property details, Management fees, Owner payment, Insurance, Healthy homes, Custom fields, Documents and Water management. Click the section you want to change; you can edit them in any order.
3
Make your changes
Update the fields in that section, for example the Property type, Bedrooms and Bathrooms, or the Expected Rent.
4
Save
Click Save and continue (or Save on the last section).
Edit the property address
1
Open General property details
On the property setup page (Property tab), open the General property details section. The property's current Address is shown at the top.
2
Click Edit address
Click Edit address to reveal the editable address fields.
3
Update the address
Correct the Street address, Suburb, City, Post code and Country. Region/state is optional.
4
Save
Click Save and continue.

Note: Use this only to correct an existing property's address. A genuinely different property is a separate record. Add it as a new property rather than editing this one.

Deactivate (archive) a property
1
Open Deactivate property
Click the Actions button and choose Deactivate property.
2
Confirm
Read the warning that this will archive the property and stop any processes attached to it, then click Deactivate.
3
Take it off your property list
Deactivating leaves the property in its portfolio, so it still shows in your lists. To take it out of them, go to Agency → Portfolio Management, select the property and move it to Unassigned. It then sits under Unassigned Properties on the Portfolio Management page.
4
Reactivate when needed
A deactivated property stays in your records. To bring it back, open the Actions button again, choose Activate property and click Activate. Reactivating restores the property but not its ended tenancy. Set up a new tenancy if it becomes tenanted again.

Note: Deactivating ends the property’s current tenancy. Its status is set to Ended, managed rent is switched off, and the current tenants are emailed that the property was deactivated. The property becomes read-only but keeps its full history, and you stop being billed for it from the next billing period. Only deactivate a property whose tenancy is genuinely over.

Money still owed on a property you no longer manage

Archiving a property doesn't clear what its tenants owe. Unpaid tenant invoices stay on Financials → Invoices → the Tenants tab, and unpaid rent stays on Tenancies → Arrears Report. Both only show properties that sit in a portfolio, so a property moved to Unassigned under Agency → Portfolio Management no longer shows on them.

An archived property is read-only, so when a payment comes in:

1
Reactivate the property
Click Properties in the left menu → select the property → click the Actions button → Activate property → Activate. The property is billed for any billing period it's active in, even for part of one.
2
Receipt the payment
Open Financials → Bank Feeds → the To Review tab → click the money-in transaction to open Reconcile transaction, then under Included payments add the payment against the property and its ended tenancy.
3
Pay the owner (if required)
If the money is owed to the owner, open Financials → Payments and pay it to them as you would for any property. Skip this step if the payment covers an invoice your agency has already paid.
4
Deactivate it again
Click Properties in the left menu → select the property → click the Actions button → Deactivate property → Deactivate.

Frequently asked questions

Do I have to edit the sections in order?

No. The property setup page isn't sequential. Open any section, make your change, and it saves on its own when you click Save and continue.

Why won't the General property details section save?

On the server, only the address fields are required. The Street address, Suburb, City, Post code and Country must be filled before it will save. Fields like Property type, Bedrooms, Bathrooms, Garages and Authority to fix limit aren't required by the backend. If the form won't let you continue without one of them, that's a front-end prompt, so fill it in and try again.

Can I delete a property?

No. Properties can't be deleted. Use Actions → Deactivate property to archive it. It becomes read-only, keeps its full history, and you can bring it back any time with Activate property.

Can I edit a property after deactivating it?

Yes, but not while it's deactivated. Find the property in the Properties list and click it → click the Actions button → choose Activate property. Once it's active again you can make your changes.

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