Owner Payment Options

Overview

Owner payouts follow the owner's default bank account and keepback, but you can vary them: pay out only part of a property's balance from Financials → Payments, point one property at a different bank account in its Owner payment setup section, or stop payouts by putting an owner (or a single property) on hold.

Pay an owner a partial amount
1
Open the payments screen
From the left sidebar, open Financials and click Payments. The page opens on the Payables tab with the Properties sub-tab selected, listing properties with an owner balance ready to pay out. (Payments only appears under Financials for property managers who are a finance person or a principal — other property managers won't see it.)
2
Set the payment date
Choose the payment date at the top — Keyhook readies owner income received up to and including that date. This is required before you can ready property payments.
3
Select one property
Tick the single property you want to pay. The partial-amount option only appears when exactly one property is selected — selecting two or more opens the standard full-payout window instead.
4
Open the Ready Payment window
Click Ready payments. Because one property is selected, the Ready Payment window opens showing that property and the amount available.
5
Turn on Pay partial amount
Switch on the Pay partial amount toggle, then enter the figure in the Payment Amount field. The label shows the maximum you can pay (the property's balance less any keepback); anything from $0.01 up to that maximum is accepted.
6
Ready the payment
Click Ready Payment. Keyhook creates the payment and moves you to the Paying tab, where you pay it out as usual.

Note: The maximum is the property's owner balance minus its keepback amount — Keyhook won't let you pay out funds you're holding back for expenses.

Change the bank account a property pays into
1
Open the property's setup
Open the property, click the Actions button (top right) and choose Edit property to open the Set Up Property page.
2
Open the Owner payment section
Click the Owner payment section. It shows the owner's current default bank account name and number.
3
Turn on the override
Set Would you like to override the owner's default bank account details for this property? to Yes. Two fields appear.
4
Enter the account details
Fill in the Bank account name and the Bank account number — both are required. Enter the number in the NZ format with dashes, e.g. 12-1234-1234567-12.
5
Save
Click Save and continue. Rent for this property now pays into the overridden account; the owner's other properties keep using their default account.

Note: The number must be a valid New Zealand bank account number, entered with dashes, or the section won't save. Rent can't be paid out until valid bank details exist.

Put an owner's payments on hold
1
Open the owner's record
From the left sidebar, click Property Owners, find the owner and click them to open their profile.
2
Open the edit form
Click the Actions button (top right) and choose Edit.
3
Turn on the hold
Set Would you like to put payments for this owner on hold? to Yes. A Reason for hold field and an Owner Payments on hold warning appear.
4
Enter the reason
Type why you're holding payments in the Reason for hold field — this is required.
5
Save
Click Save. A red Payments On Hold tag now appears on the owner's profile.

Note: Holding an owner stops payouts on every property they own. To pause just one property instead, use the property-level hold below.

Hold payments on a single property
1
Open the Owner payment section
Open the property, go to Set Up Property via Actions → Edit property, and click the Owner payment section.
2
Turn on the hold
Set Would you like to put payments for this property on hold? to Yes. A Reason for hold field appears.
3
Enter the reason
Type the reason in the Reason for hold field — this is required.
4
Save
Click Save and continue.

Note: A property-level hold only affects this property; the owner still receives rent from their other properties as normal.

Frequently asked questions

Why can't I see the Pay partial amount option?

It only appears when exactly one property is selected on the Payments screen. Selecting two or more properties opens the standard full-payout window, which has no partial toggle — ready those separately if you need a partial amount on one.

What's the most I can pay an owner in a partial payment?

The property's owner balance minus its keepback amount — that figure is shown next to the Payment Amount field as the maximum. You can enter anything from $0.01 up to it, but not more.

What's the difference between holding an owner and holding a property?

Holding an owner (from their profile) stops payouts on every property they own. Holding a property (in its Owner payment setup section) pauses just that one property and leaves the owner's other properties paying out normally.

Do I need to include the dashes in the bank account number?

Yes. Keyhook checks it's a valid NZ bank account number and expects the dashed format, e.g. 12-1234-1234567-12, both here and on the owner's default account.

Where does rent go if I don't override the bank account?

Into the owner's default bank account, set on their owner record. The per-property override only changes where that one property pays out.

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