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Listings
Overview
To advertise a property, open it → the Listings tab → click the Actions button → New Listing, work through the listing wizard, then on the Publish your listing step choose where to advertise and click Publish listing. Manage a live listing from its dashboard, where you can Share Listing or QR Code, Edit it to pause notifications, or Withdraw listing. Once you confirm a tenancy on the property, the listing marks itself Completed and the adverts come down.
Create and publish a listing
Note: Publishing a listing is charged. What you pay per listing, and the extra for Trade Me Property, are set out in your agency's agreement with Keyhook, so check there or ask your account manager. No card on file is required.
Share a listing link or QR code
Pause enquiry notifications
Note: Pausing only stops the notifications. The listing stays live and renters can still enquire and apply. Auto-withdraw listing in the same section is on by default, so Keyhook takes the advert down on its own once a tenancy is confirmed. Switch it off there if you want the advert to stay up afterwards.
Manage applications
Applications for this listing land on the listing itself. Open it and click Applications in the listing menu bar to see everyone who has applied. To work across every listing at once, use the Applications menu in the left sidebar instead.
Reviewing an applicant, shortlisting them, running tenant checks and proceeding with the one you want are all covered in their own article:
Complete a listing
Note: Completing happens on its own only while Auto-withdraw listing is switched on in the listing's Edit settings. It is on by default. With it off, the advert stays up and the listing keeps its current status after the tenancy is confirmed.
Withdraw a listing
Note: Once a listing is withdrawn, additional fees may be required to re-post it. Withdraw only when the property is genuinely no longer being advertised. If you've let the property, don't withdraw it: confirm the tenancy instead, and the listing completes itself as rented.
Frequently asked questions
Do enquiries stop when I pause notifications?
No. Pausing only stops the notifications reaching you. Renters can still enquire and apply, and everything still lands on the listing. Auto-withdraw listing is on by default, so the advert is taken down automatically once a tenancy is confirmed. Switch it off if you want the advert to stay up.
What's the difference between completing a listing and withdrawing it?
Completed is the rented outcome. You don't set it yourself. Keyhook marks the listing Completed once you confirm a tenancy on the property, and takes the adverts down.
Withdraw listing is for a listing that isn't going ahead. The property is off the market, or you're no longer advertising it. It ends the listing and removes the advert from every platform without recording a tenancy, and additional fees may apply to re-post it later.
So if you've found a tenant, confirm the tenancy and let the listing complete. Withdrawing is not how you record a let property.