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Contact Keyhook Support
Overview
To reach us, click the chat bubble in the bottom-right corner of the app (or the Contact Keyhook support button on the chat screen) → type your question and send it. You can also email support@keyhook.com.
Start a live chat with support
Note: The chat bubble only appears in the Keyhook web app. In the mobile app the Contact Keyhook support button opens the live chat in your browser instead.
Give us the details we need to help
Note: You don't need to add your name or email — Keyhook attaches those automatically (on the web app your agency is attached too; the mobile app doesn't send it), so just focus on the details of your query.
See replies and past conversations
Email support instead
Note: If you're locked out or have lost your two-factor codes, email support@keyhook.com. On the login screen's two-factor step, the Lost access to your authenticator? link opens a pre-filled email to the same team, and a locked agency's screen carries a Contact support button that does the same.
Frequently asked questions
Where do I find the chat bubble?
It sits in the bottom-right corner of every screen in the Keyhook web app. It only shows in the live web app, not the mobile app — there the Contact Keyhook support button opens the chat in your browser.
Do I need to include my name and agency?
No — Keyhook attaches your name and email to the conversation automatically (and, on the web app, your agency; the mobile app doesn't send the agency). Just describe your query and point us to the property or tenancy.
Can I contact support from the mobile app?
Yes. The Contact Keyhook support button opens Keyhook's live chat in your browser, so you can message the team the same way.
What if I can't log in or I've lost my two-factor codes?
Email support@keyhook.com. On the login screen's two-factor step there's a Lost access to your authenticator? link that opens a pre-filled email to us, so you can reach support without signing in.
How will I get a reply?
In the same conversation. Support replies show in the Chat with Keyhook Support card on the chat screen, and you'll get a notification when a new message arrives.