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Contact Keyhook Support
Overview
To reach us, click Help Center at the bottom of the left-hand menu → type your question and send it, or ask it to contact support.
Get help from the Help Center
On the Keyhook web app, click Help Center at the bottom of the left-hand menu to open Keyhook AI Answers. Ask what you need help with and it will search the help centre for you, or ask it to contact support.
Note: The Help Center button doesn't appear in the mobile app or on phone browsers. There, Contact Keyhook support opens Keyhook's support page in your browser instead. On the help centre website (help.keyhook.com), use the button in the bottom-right corner to open Keyhook AI Answers, which checks our articles to find your answer and can contact us.
Give us the details we need to help
Note: You don't need to add your name or email. Keyhook attaches those automatically (on the web app your agency is attached too; the mobile app doesn't send it), so just focus on the details of your query.
Email support instead
Note: If you're locked out or have lost your two-factor codes, email support@keyhook.com. On the login screen's two-factor step, the Lost access to your authenticator? link opens a pre-filled email to the same team.
Frequently asked questions
Where do I find the Help Center button?
It sits at the bottom of the left-hand menu in the Keyhook web app, above your name. It doesn't show in the mobile app or on phone browsers. There, Contact Keyhook support opens Keyhook's support page in your browser.
Can I contact support from the help centre website?
Yes. On help.keyhook.com, click the button in the bottom-right corner. It opens Keyhook AI Answers, which checks our articles to find your answer, and you can ask it to contact us.
Can I contact support from the mobile app?
Yes. The Contact Keyhook support button opens Keyhook's support page in your browser, so you can send the team a message.
What if I can't log in or I've lost my two-factor codes?
Email support@keyhook.com. On the login screen's two-factor step there's a Lost access to your authenticator? link that opens a pre-filled email to us, so you can reach support without signing in.